Privacy Policy

1. The information we collect

Information you give us directly. When you contact us through the website, request a quote, place an order, sign up to receive updates or speak to us by phone or email, we may collect:

• your name and job title
• your company name
• your email address, telephone number and postal address
• delivery and billing addresses
• details of the products or services you are enquiring about or have ordered
• any artwork, files or content you supply to us for production
• payment details, which are processed by our payment providers and are not stored by us
• the content of your correspondence with us

When you submit the enquiry form on our Contact page, the details you enter, being your name, email address, telephone number and message, are emailed to us and stored in our website database.

Information we collect automatically. When you visit our website we may collect technical information including your IP address, browser type and version, device type, operating system, the pages you view, and how you arrived at our site. This is collected through cookies and similar technologies. See section 7.

Information from third parties. We may receive information about you from publicly available sources such as company websites and Companies House, and from third parties who refer business to us.

We do not seek to collect special category data (such as health, ethnicity or religious beliefs) and ask that you do not send it to us unless it is required as part of a print job you have commissioned.

2. How we use your information and our lawful basis

Under UK data protection law we must have a lawful basis for using your personal information. Our bases are set out below.

Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights, and we have concluded they are not. You can object to this processing at any time. See section 8.

3. Marketing

If you have asked to hear from us, or you are an existing business customer, we may send you information about our services by email or post. Every marketing email includes an unsubscribe link, and you can ask us to stop at any time by emailing us or calling 01256 236644. Withdrawing consent to marketing does not affect the messages we need to send you about an order in progress.

4. Who we share your information with

We do not sell your personal information. We share it only where necessary, with:

• print production partners, finishers and other suppliers where part of your job is produced or completed by them
• couriers and delivery companies, so your order can be delivered
• our IT, website, email and cloud hosting providers
• our payment processors and card acquirers
• our accountants, auditors and professional advisers
• HM Revenue and Customs, regulators and law enforcement where we are legally required to disclose information
• a purchaser or successor if our business is sold or reorganised

We require anyone who processes personal information on our behalf to do so only on our instructions and to keep it secure.

5. International transfers

We aim to keep your personal information within the UK and the European Economic Area. Some of our suppliers, particularly software and cloud providers, may store or access data outside the UK. Where that happens we make sure an appropriate safeguard is in place, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved for use in the UK. You can ask us for details of the safeguards that apply.

One routine transfer happens automatically when you browse our site: the typefaces used on our pages are served by Google, which discloses your IP address to Google. See section 7.

6. How long we keep it

We keep personal information only for as long as we need it.

• Enquiries and quotations that do not lead to an order: up to 2 years from your last contact with us
• Customer and order records, including artwork and production files: for the duration of our relationship and then 7 years, to meet accounting and tax requirements and to allow reprints
• Accounting and invoicing records: 7 years from the end of the financial year they relate to
• Marketing contacts: until you unsubscribe or ask us to stop, and then a minimal suppression record so we do not contact you again in error
• Website analytics data: as set out in our cookie settings, and typically no more than 26 months

At the end of these periods we securely delete or anonymise the information.

7. Cookies and similar technologies

Cookies are small files placed on your device by a website. Our site uses very few of them.

Strictly necessary cookies. These are needed for the site to work and do not require your consent.

Analytics and advertising cookies. We do not currently use Google Analytics, Google Tag Manager, advertising pixels or any other tracking or profiling technology on this website. We do not track you across other websites. If we introduce analytics in future we will ask for your consent before any non-essential cookie is set, and we will update this policy.

Fonts. Our website uses the Poppins, Inter and Manrope typefaces, which are delivered by Google Fonts. When a page loads, your browser requests the font files from Google, and in doing so your IP address is disclosed to Google. No cookie is set by this. You can find out how Google handles this information in the Google Privacy Policy at policies.google.com/privacy.

Managing cookies. You can block or delete cookies through your browser settings at any time, though parts of the site may not work as intended if you do.

8. Your rights

Under UK data protection law you have the right to:

• be informed about how we use your personal information, which is the purpose of this policy
• access a copy of the personal information we hold about you
• rectification of information that is inaccurate or incomplete
• erasure of your information in certain circumstances, sometimes called the right to be forgotten
• restrict processing of your information in certain circumstances
• data portability, to receive information you gave us in a machine readable format
• object to processing that we carry out on the basis of legitimate interests, and to object to direct marketing at any time
• withdraw consent at any time where we rely on consent

To exercise any of these rights, contact us using the details in section 10. We will respond within one month. There is normally no charge. We may ask you to confirm your identity before we act on a request.

9. Security

We take appropriate technical and organisational measures to protect your personal information, including access controls, secure hosting, encryption of our website traffic, and staff awareness of their data protection responsibilities. No transmission over the internet is completely secure, so any information you send us online is sent at your own risk, but we will act to protect it once we receive it.

10. Contacting us and making a complaint

If you have a question about this policy, or you want to exercise any of your rights, please contact:

Fineprint Solutions Limited
1 Chequers Road, Basingstoke, RG21 7PU
Telephone: 01256 236644
Email: [email protected]

We would always prefer to resolve a concern with you directly. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
ico.org.uk

11. Other websites

Our website may contain links to other sites. This policy applies only to our website, and we are not responsible for the privacy practices of any site you reach by following a link. Please read the privacy policy of any site you visit.

12. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised “last updated” date. Please check back occasionally so you are aware of how we handle your information.